Support from the team that knows your system
Ongoing Business Central support with a one working day response guarantee. You will always speak to the same team — not re-explain your business to a new helpdesk agent each time.
- One working day response, always
- UK-based team, same consultants who know your setup
- Structured support packages with agreed monthly hours
- Partner switch with no gap in cover
Business Central support from the team that knows your system
The biggest problem with most Business Central support is that you end up explaining your business to a helpdesk that has never seen your setup. They treat every call as a new problem. You start from scratch every time.
Diskel's support works differently. Whether we implemented your system or you have switched to us from another partner, we learn how your Business Central is configured and we keep that knowledge in the team. When something goes wrong, the person picking up the phone already understands your business.
- UK-based support team, no offshore helpdesk
- One working day response guaranteed, usually same day
- Named consultant for continuity on Premium packages
- Structured packages with agreed hours and response times
- Covers functional queries, technical issues and system changes
- Update monitoring so your system stays current and stable
Signs your current Business Central support is not working
These are the most common reasons businesses switch Business Central support partners.
You re-explain your setup on every call
Each support request starts with a conversation about what your system does and how your business works. No one has read the notes from last time.
Response times are unpredictable
You log a ticket and hear nothing for two days. When a response comes it asks for information you already provided. Meanwhile your team is waiting to do their job.
Issues get closed without being fixed
Support says the issue is with Microsoft, or it cannot be replicated, or it is working as designed. The problem still happens every Monday morning when payables are posted.
You are paying for hours you cannot use
Your support contract has a bundle of hours but the process for using them is so cumbersome that you end up sitting on them. Unused hours expire. Repeat next year.
Updates break things unexpectedly
Microsoft releases an update and something that was working yesterday stops working today. Your support partner finds out when you tell them, not before.
Small changes take weeks to deliver
You need a report adjusted or a workflow tweaked. Simple requests go into a queue and come back three weeks later, if at all.
Business Central support packages for UK businesses
Every business uses Business Central differently. Our support packages are structured around how much assistance you actually need, not a one-size-fits-all contract.
Essentials Support
For businesses with capable internal users who mainly need reliable backup for day-to-day queries and occasional issues. Covers the basics without unnecessary overhead.
- Support via email and customer portal
- Response within standard working hours
- Navigation, configuration and general task guidance
- Access to our knowledge base and documentation
- Covers all core Business Central modules
Professional Support
For businesses that depend on Business Central for daily operations and need responsive, hands-on support across key functions. Proactive as well as reactive.
- Priority response within agreed business hours
- Functional support across finance, sales, purchasing and stock
- Troubleshooting and system configuration assistance
- Minor customisations including report and layout changes
- Optional monthly system usage review
- Update pre-review to flag compatibility issues in advance
Premium Support
For businesses with more complex systems, integrations or regulatory requirements who need dedicated expertise, faster resolutions and a strategic view of their system.
- Accelerated response with defined escalation paths
- Support for Power BI, Outlook, extensions and integrations
- Detailed technical analysis and root cause resolution
- Named consultant for continuity and expert guidance
- Quarterly system health checks with tailored recommendations
- Proactive monitoring and update management
Flexible Support
For businesses with specific requirements that do not fit neatly into a standard package. Fully structured around your systems, internal capability and business goals.
- Custom-defined service levels and support scope
- Third-party integrations and industry-specific support
- On-site consultancy or embedded support options
- Dedicated account manager and tailored reporting
- Flexible billing to match your workflow and budget
- Scales up or down as your requirements change
Not sure which package is right for you? Tell us how your team uses Business Central and we will recommend the right level of support.
Talk to us about support optionsWhat Business Central support actually includes
Support is not just break-fix. These are the areas our support clients use us for most regularly.
Issue investigation and resolution
Error messages, incorrect postings, data discrepancies, performance issues and unexpected behaviour following updates. We investigate, diagnose and fix.
System configuration changes
Adjusting settings, adding users, changing permissions, updating number series, modifying approval workflows and reconfiguring modules as your business evolves.
Report and document changes
Modifying existing reports and document layouts, creating new RDLC reports and adjusting printed document formats for invoices, purchase orders and delivery notes.
User guidance and training
Helping your team understand how to use Business Central correctly for their specific role. Covers both new starters and experienced users who have hit a process they are unsure about.
Update monitoring and testing
Microsoft releases two Business Central updates per year. We review release notes before each update, test against your configuration, and alert you to anything that needs attention before it goes live.
Integration support
Issues affecting connections between Business Central and Outlook, Excel, Power BI, Shopify, third-party apps or any custom integration we have built for you.
Already on Business Central but unhappy with your current support?
Switching Business Central support partner is straightforward. It does not require a system migration, data movement or any downtime. Here is how it works.
We review your current setup
We do a structured review of your Business Central environment — configuration, customisations, integrations and any known issues — so we understand your system before we start supporting it.
We agree the support package
Based on what we find and how your team works, we agree a support package and response times. We give you a clear picture of what is and is not included before you sign anything.
We take over with no gap
Your previous partner's access is removed and ours is set up. Support starts immediately. There is no period where your system is unsupported and no complex transition to manage.
What businesses ask us about Business Central support
Ready for Business Central support that actually works?
Tell us about your current setup and what is not working with your existing support. We will tell you what we can do and what it would cost.
UK-based team. We respond within one working day.
Microsoft Dynamics 365 Business Central partner, based in the UK. Implementation, support, customisation and licensing from one team. 28 years of Microsoft Dynamics experience.
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